--- title: eClinicalMessenger | eClinicalWorks Key Features description: eClinicalWorks' eClniicalMessenger can automate messages via the EHR platform directly to patients. --- [FAQs](https://www.revelemd.com/faq?hsLang=en-us) | [Customer Support](https://www.revelemd.com/customer-support?hsLang=en-us) | [Contact Us](https://www.revelemd.com/contact-us?hsLang=en-us) | [eClinicalWorks Demo](https://www.revelemd.com/eclinicalworks-ehr-demo/?hsLang=en-us) | [Schedule an RCM Demo](https://www.revelemd.com/groupone-rcm-demo-0/?hsLang=en-us) [![](https://www.revelemd.com/hs-fs/file-1475618582-png/images/logo_picture_to_use.png)](https://www.revelemd.com/?hsLang=en-us) - [Overview](https://www.revelemd.com/overview-0) - [About Us](https://www.revelemd.com/about--us) - [HIPAA Statement](https://www.revelemd.com/hipaa--statement) - [Associations](https://www.revelemd.com/associations-1) - [Careers](https://www.revelemd.com/careers-1) - [Services](https://www.revelemd.com/services-1) - [Medical Billing and Coding](https://www.grouponehealthsource.com/services/medical-billing-and-coding/) - [Pricing](https://www.grouponehealthsource.com/services/billing-and-coding/pricing/) - [eClinicalWorks Billing Services](https://www.grouponehealthsource.com/services/medical-billing-and-coding/eclinicalworks-billing-services/) - [How It Works](https://www.grouponehealthsource.com/services/billing-and-coding/how-it-works/) - [Key Features](https://www.grouponehealthsource.com/services/billing-and-coding/key-features/) - [FAQs](https://www.grouponehealthsource.com/faq/medical-billing-faqs/) - [eClinicalWorks EHR](https://www.grouponehealthsource.com/services/eclinicalworks/) - [Key Features](https://www.grouponehealthsource.com/eclinicalworks/key-features/) - [Key Benefits](https://www.grouponehealthsource.com/Key-Benefits/) - [EHR Billing Services](https://www.grouponehealthsource.com/services/eclinicalworks/eclinicalworks-billing-services/) - [Training](https://www.grouponehealthsource.com/services/eclinicalworks/eclinicalworks-training/) - [Implementation](https://www.grouponehealthsource.com/implementation/) - [Videos](https://www.grouponehealthsource.com/eclinicalworks-videos/) - [Awards & Recognition](https://www.grouponehealthsource.com/awards---recognition/) - [Local vs. ASP Web Server](https://www.grouponehealthsource.com/news/bid/41763/Deciding-on-a-Local-eClinicalWorks-Server-vs-an-ASP-hosted-solution) - [OneRate | EHR and Billing Bundled Package](https://www.grouponehealthsource.com/services/onerate/) - [Key Benefits ](https://www.grouponehealthsource.com/services/onerate/key-benefits/) - [Results](https://www.grouponehealthsource.com/services/onerate/results/) - [Medical Transcription](https://www.grouponehealthsource.com/services/medical-transcription/) - [Pricing](https://www.grouponehealthsource.com/services/medical-transcription/pricing/) - [How It Works](https://www.grouponehealthsource.com/services/medical-transcription/how-it-works/) - [FAQs](https://www.grouponehealthsource.com/faq/medical-transcription-faqs/) - [Medical Practice Startup and Management](https://www.grouponehealthsource.com/services/medical-practice-startup-amp-management/) - [Medical Consulting](https://www.grouponehealthsource.com/services/medical-consulting/) - [Hospital / Large Practice Billing Services](https://www.grouponehealthsource.com/services/hospital-physician-integration-services/) - [Hospital Medical Billing](https://www.grouponehealthsource.com/services/hospital-medical-billing/) - [Employed Physicians](https://www.grouponehealthsource.com/services/employed-physicians/) - [Rural Health Providers](https://www.grouponehealthsource.com/services/rural-health-medical-claims/) - [Emergency/Urgent Care](https://www.grouponehealthsource.com/services/emergency-urgent-care/) - [Resources](https://www.grouponehealthsource.com/meaningful-use-resources/) - [Meaningful Use](https://www.grouponehealthsource.com/meaningful-use-resources/) - [5010 Standards](https://www.revelemd.com/5010--standards) - [What Is 5010?](https://www.revelemd.com/what-is-5010) ### Follow Us # Messenger ## ![Messaging](https://www.revelemd.com/hs-fs/file-10398415-png/ecw_images/eclinicalmessenger.png?width=199&height=177&name=eclinicalmessenger.png) Messenger® is a care management tool that enhances communication between the physician office and the patient. This new product uses Voice-over-Internet Protocol (VoIP) technology, enabling practices to send voice messages to patients, as well as the ability to send SMS text messages. eClinicalMessenger has been designed as part of the eClinicalWorks comprehensive EHR solution as opposed to being a stand-alone product, so patients can respond to the message and have their response change the status in the EMR system will reflect that response.   [![Click here to choose a time to view eClinicalWorks](http://cdn1.hubspot.com/hubshot/14/02/07/58eb57bb-b4aa-4d4b-a358-338cb219ef7a.png)](http://cta-service-cms2.hubspot.com/cs/c/?&cta_guid=c2d88f63-32a7-4e00-8abd-8f19665e19d3&placement_guid=3d23324e-23ee-4ea4-8273-5edb43ae2456&portal_id=19834&redirect_url=DKkqg2HQmZobDfjrV7%2Bzv4xtWLIXCkWCJcinVb1NWvFvP/o8goCPGklPB/xicFR77mB/ikPFEi6%2BA2ww4tPZU1NNYSe7yX3PNWT/aak2ZCU5hNm0TRq4B3PcnezNiTO6R7EH3h7mlX/qel7Ng3WGdBYoV8xCKl%2Bx31XMH0LNZzPtniJpu%2B7p4ygG2/SS4x00WVWT1aiErr5vNMYvktM1ErI8Ngcgrd/6LbaZyl2yzNe7uewGZcN3VwBhoXxRiGg7&iv=Bsg1X72oWsY%3D&hsutk=1cae0ea8b60b44e7d8e325cc332a8b5c&utm_referrer=http%3A%2F%2Fwww.grouponehealthsource.com%2Fservices%2Feclinicalworks%2Fmessaging%2F&canon=) #### Messenger is: - **Integrated:** it is tied into the unified EMR/PM system, as well as Patient Portal. - **Interactive:** patients can confirm their appointment by pressing one phone key, which then updates the schedule in the doctor’s office. - **Customizable:** Automated messages can be customized, in English as well as Spanish. Patient preferences for time of calls, which phone number, etc., is tracked. - **Hosted Solution:** eClinicalWorks takes care of the hosting for eClinicalMessenger rather than the practice. - **Personalized:** Doctors can record their own greeting for outgoing messages, putting patients at ease with a more personal touch. - **Efficient:** Staff no longer needs to spend time calling to confirm appointments. Multiple message can be sent out simultaneously, saving staff time when there is a weather closing, a doctor is out sick, or health alerts/updates ![eClinicalMessenger](https://www.revelemd.com/hs-fs/file-539574858-jpg/images/messenger.jpg?width=323&height=266&name=messenger.jpg)Use eClinicalMessenger to communicate with your patients - Set appointment reminders with confirmation capability - Schedule changes (i.e. weather cancellation or doctor is needed for an emergency) - Normal lab results - Patient Registry - New Product or service notification ## **Learn About Other Features in eClinicalWorks** ### **[EMR](https://www.grouponehealthsource.com/services/eclinicalworks/emr/?hsLang=en-us) | [Practice Management](https://www.grouponehealthsource.com/services/eclinicalworks/practice-management/?hsLang=en-us) |[eClinicalMobile](https://www.grouponehealthsource.com/services/eclinicalworks/eclinicalmobile/?hsLang=en-us) | [Patient Portal](https://www.grouponehealthsource.com/services/eclinicalworks/patient-portal?&t=64941&hsLang=en-us#577440_NewModuleAnchor) | ****[eClinicalTouch](https://www.grouponehealthsource.com/services/eclinicalworks/eclinicaltouch/?&t=64370&hsLang=en-us#577553_NewModuleAnchor)****| [Interoperability](https://www.grouponehealthsource.com/services/eclinicalworks/interoperability/?hsLang=en-us)** For more information about eClinicalWorks and GroupOne Health Source, call 800-769-5288 or email us at services@g1hs.com ## Other Services [eClinicalWorks](https://www.revelemd.com/services/eclinicalworks/?hsLang=en-us) - [Medical Billing and Coding](https://www.revelemd.com/services/medical-billing-and-coding/?hsLang=en-us) - [Medical Transcription](https://www.revelemd.com/services/medical-transcription/?hsLang=en-us) - [OneRate Bundled Package](https://www.revelemd.com/services/onerate/?hsLang=en-us) - [Medical Practice Startup and Management](https://www.revelemd.com/services/medical-practice-startup-amp-management/?hsLang=en-us) - [Medical Consulting](https://www.revelemd.com/services/medical-consulting/?hsLang=en-us) [Home](https://www.revelemd.com/services/eclinicalworks/messaging-0#this-page-no-longer-exists-but-is-still-in-the-menu) | [Overview](https://www.revelemd.com/overview-0?hsLang=en-us) | [Services](https://www.revelemd.com/services-1?hsLang=en-us) | [Meaningful Use](https://www.revelemd.com/meaningful-use-1?hsLang=en-us) | [News/Blog](https://www.revelemd.com/news---blog?hsLang=en-us) | [Testimonials](https://grouponehealthsource.hs-sites.com/testimonials?hsLang=en-us) | [Resources](https://www.grouponehealthsource.com/meaningful-use-resources/?hsLang=en-us) | [Privacy Policy](https://www.revelemd.com/privacy-policy-0?hsLang=en-us) © 2026 Revele